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Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're entering an agreement that protects both your wallet and our platform.

Deposit & withdrawal clarityAccount security standardsGame play rules

What These Terms Cover

raja97 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply when you register, deposit funds, and play on raja97. We require you to be of legal age where local law permits access to our platform and games. Your account belongs to you alone — you're responsible for keeping your login details

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private and for all activity under your username. All payments through DANA, OVO, GoPay and QRIS are processed by our payment partners; we keep a record of every transaction for your protection. Withdrawals are verified for security and typically clear within 24 hours. Games are streamed
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live where applicable, and odds are calculated fairly. If you breach these terms — such as using multiple accounts, playing with funds you don't own, or attempting fraud — we may suspend or close your account without refund. Our team in Medan and across Indonesia work
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during business hours to handle disputes and account queries.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

Questions about our policy or how these terms apply to your account? Our support team is here to help. We offer help in English and Indonesian, and respond to account-related questions during business hours. You can reach us through live chat on the platform, email, or in-app messaging. When you contact us, have your account number ready so we can find your details quickly and give you an accurate answer.

Team online

Live Chat

Open the chat window in your lobby for immediate help with account terms, deposit rules, or withdrawal questions. Our team responds during business hours from 08:00 to 22:00 Jakarta time.

Email Support

Send your question to our support inbox with your account number and we'll respond within 4 hours on business days. Email is best for detailed policy questions or complaints.

In-App Messaging

Use the Help section inside your account dashboard to send messages directly to our team. This keeps your query linked to your account history so we solve it faster.

YOUR DATA & SECURITY

How We Protect Your Information

These terms explain what happens to your data when you play with us. We encrypt all account details and payment information so only our systems and our payment partners can see them.

Encryption Standard

All logins, payment details, and account activity use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored on our servers — they're processed directly by the payment provider.

Data Retention

We keep your account data for as long as you're active with us, plus 7 years after closure for regulatory and dispute purposes. You can request deletion of non-essential data anytime.

Withdrawal Verification

When you withdraw, we match your name and payment method to your account to prevent fraud. This process takes minutes; large withdrawals may require additional checks.

Cookie & Tracking

We use cookies to keep you logged in and to understand how you use the platform. You can disable non-essential cookies in your account settings without losing core functionality.

Third-Party Access

Only our payment partners, fraud-prevention partners, and legal authorities with a court order see your data. We never share your gaming history or contact details with marketers.

Data Request Process

To download, update, or delete your data, email support with your account number. We fulfill requests within 14 days as required by data protection standards.

Terms & Conditions — Your Questions Answered

Browse answers to questions we hear most often about our Terms & Conditions, account rules, and how we handle deposits and withdrawals on raja97.

You must be of legal age where local law permits. In most of Indonesia, that's 18 years old. We verify your age during registration. If you're under the legal age in your region, you can't open an account or play, and we'll close any account that doesn't meet this rule.

No. Each person can open only one account. If we find duplicate accounts linked to the same person, email or device, we'll close all but one without refunding the balance. Multiple accounts are against our terms because they let people exploit promotions unfairly.

Deposits via DANA, OVO, GoPay and QRIS usually clear instantly. You'll see the credit in your lobby balance within seconds of confirming payment. If a deposit doesn't appear after 5 minutes, contact our support team with your transaction receipt.

Our system prevents withdrawals above your balance. If you request a withdrawal, the amount must be equal to or less than the funds in your account after any pending bets are settled. Players in Semarang and across Indonesia see the same withdrawal limit rules applied consistently.

Once a withdrawal is submitted, it enters verification. If it hasn't been processed yet, contact live chat immediately with your withdrawal ID and we'll attempt to cancel it. After it's processed and sent to your bank or e-wallet, we can't reverse it — that's handled by your payment provider.

Change your password immediately and contact our support team via live chat or email with your account number. We'll freeze your account, review recent activity, and help you secure it. If you've lost money to unauthorised access, we investigate and may reverse fraudulent withdrawals within our policy terms.

Yes. You can request access to all data we hold on you, ask us to correct errors, or request deletion of non-essential information. Email our support team with your account number and the details you want to access or change, and we'll respond within 14 days.

Our Terms & Conditions Keep Your Account Safe

How to Contact Us About These Terms

Live Chat

Email Support

In-App Messaging

How We Protect Your Information

Encryption Standard

Data Retention

Withdrawal Verification

Cookie & Tracking

Third-Party Access

Data Request Process

Terms & Conditions — Your Questions Answered

01 What age do I need to be to open an account on raja97?

02 Can I have more than one account on raja97?

03 How long does it take for my DANA, OVO, GoPay or QRIS deposit to reach my account?

04 What happens if I try to withdraw more than my current balance?

05 Can I cancel a withdrawal after I've requested it?

06 What does raja97 do if I think someone else is using my account?

07 Can I request my data or ask you to update information on my account?

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