Reference

Explore Our Legal Terms and Your Rights

Q: How do I request a copy of the personal data raja97 holds about me?

Email legal@raja97.xyz from your registered email address with the subject 'Data Export Request'. We will verify your identity and deliver a full export of your personal account data within five business days.

Q: Who do I contact if I have an unresolved legal dispute with raja97?

Start with our internal legal team via live chat or legal@raja97.xyz. If your dispute remains unresolved after our internal process, we refer you to the relevant Indonesian consumer protection authority as the formal escalation point.

raja97 operates with a clear legal framework so you know exactly where you stand — from how your account data is handled to what terms govern your access.

Account Data ProtectionAccess depends on local lawDANA, OVO, GoPay & QRIS CoveredClear Dispute Process24/7 Legal Queries via Live Chat

Explore Lobby Read FAQ

Browse the Terms That Govern Your Account

raja97 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your access to raja97 and any transactions you make — including deposits through DANA, OVO, GoPay, and QRIS — are governed by our Terms of Service and applicable Indonesian civil regulations. We apply jurisdiction-dependent rules, which means your eligibility and the scope of features available to

1
you depends on local law in your region. We do not override local regulatory requirements, and any conflict between our internal policies and Indonesian law is resolved in favour of applicable local statute. When you open an account, you confirm that you have read, understood, and
2
accept these terms. We update our legal documents when regulations change, and we notify you via the email address registered on your account. Payment-related disputes involving DANA, OVO, GoPay or QRIS transactions are handled through our internal resolution team within three business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Team

If you have a question about our terms, a data request, or a dispute related to your account or a transaction, our dedicated legal support team is reachable around the clock. You can reach us through live chat on the site, by email at [email protected], or via our in-app message centre. We aim to provide a substantive first response within 24 hours on all legal matters — including those from you in Medan, Semarang, or anywhere else across Indonesia.

Team online

Live Chat

Available 24 hours a day, seven days a week directly on raja97.xyz. Use this channel for urgent account-related legal questions and we aim to connect you with a legal support agent within five minutes.

Email — [email protected]

Send detailed legal queries, data access requests, or formal objections to our legal team by email. We acknowledge all emails within four hours and provide a full written response within one business day.

In-App Message Centre

Log into your raja97 account, navigate to Settings, then select 'Legal & Compliance' to send a secure in-app message. This channel is tracked separately from general support for faster legal routing.

HOW WE HANDLE THIS

See How raja97 Manages Your Legal Protections

From account security to data retention and cookie policies, we keep every legal layer visible and auditable.

Data Handling

We store your account data on encrypted servers. You may request a full export of your personal data at any time by emailing [email protected] — we deliver it within five business days in a readable format.

Cookie Policy

raja97 uses functional and analytics cookies to maintain your session and improve site performance. You can manage cookie preferences via the Cookie Settings panel in your account's privacy section at any time.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. Our security team reviews unusual login activity automatically and flags it to you via registered email within one hour of detection.

Data Retention

We retain transaction records — including DANA, OVO, GoPay and QRIS payment histories — for five years in line with financial record-keeping obligations. Account profile data is deleted within 30 days of a confirmed account closure request.

Who to Contact

Our Data Protection Officer can be reached at [email protected]. For disputes that remain unresolved after our internal process, we refer you to the relevant Indonesian consumer protection authority as your next escalation path.

Requesting Changes

To correct, update or delete personal information on your account, go to Settings > Personal Data > Edit Request, or email our legal team directly. We process all change requests within three business days and confirm completion by email.

Switch to Answers on Legal and Policy

We have collected the questions our users ask most frequently about their legal rights, account terms, and data policies on raja97. If your question is not answered here, reach our legal support team via live chat or email at [email protected] for a direct and documented response.

Yes. Your eligibility and the scope of terms that apply to your raja97 account depends on local law in your specific region of Indonesia. We enforce these rules automatically at the account level when you register.

Email [email protected] from your registered email address with the subject 'Data Export Request'. We will verify your identity and deliver a full export of your personal account data within five business days.

Yes. Submit a deletion request via Settings > Personal Data > Close Account, or email our legal team. Account profile data is removed within 30 days, while transaction records are retained for five years as required by financial regulations.

Transaction records including all DANA, OVO, GoPay and QRIS payment histories are retained for five years under financial record-keeping obligations, even after account closure. You may request a copy before closing.

We send an email to your registered address whenever we update our Terms of Service or Privacy Policy. The updated document is also published on our legal page with a clear effective date so you can review changes before they take effect.

Start with our internal legal team via live chat or [email protected]. If your dispute remains unresolved after our internal process, we refer you to the relevant Indonesian consumer protection authority as the formal escalation point.

Functional cookies are required to keep your session active and secure. Analytics cookies are optional. You can manage all non-essential cookie preferences at any time through the Cookie Settings panel inside your account's privacy section.

Explore Our Legal Terms and Your Rights

Open a Legal Query With Our Team

Live Chat

Email — [email protected]

In-App Message Centre

See How raja97 Manages Your Legal Protections

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Switch to Answers on Legal and Policy

01 Does my location in Indonesia affect what legal terms apply to my account?

02 How do I request a copy of the personal data raja97 holds about me?

03 Can I ask raja97 to delete my account and all associated data?

04 What happens to my DANA or OVO transaction history if I close my account?

05 How does raja97 notify me if its legal terms or privacy policy changes?

06 Who do I contact if I have an unresolved legal dispute with raja97?

07 Are cookies on raja97 mandatory, or can I manage my preferences?

Related Pages